Refund & Cancellation Policy
When you're eligible for a refund on the counselling fee, and how to request one.
Last updated: 2 August 2026
1. When You Can Get a Refund
You can request a full refund of your counselling fee within 7 days of payment, as long as your counsellor hasn't yet started guidance — meaning they haven't had an initial WhatsApp/call conversation with you or shared a rank-based college prediction or preference list.
2. When Refunds Aren't Available
Once counselling guidance has started, or once 7 days have passed since payment (whichever comes first), the fee is non-refundable — it reflects the time and access to your counsellor already provided, regardless of the outcome of any counselling round.
3. How to Request a Refund
Message us on WhatsApp at +91 76652 82607 with the name and mobile number you applied with, and the Razorpay payment reference shown on your confirmation screen after paying.
4. Refund Processing Time
Approved refunds are processed via Razorpay back to your original payment method, typically within 5–7 business days.
5. Cancelling Before You Pay
If you start the application form but decide not to continue, simply close the payment window without completing checkout — you will not be charged, and no application is recorded.